09/04/2010

We are looking all the time to improve what we sell on this site and would appreciate any input from you our customers, Please use our contact form and mark it sugestions

Thanks

Lewis

_________________________________________________________________

April 2010

Hello,

This is a further update to my communication sent on 1st April 2010.
 
Some of you experienced some frustrating transaction processing difficulties last Wednesday and Thursday following the fire and flooding at the British Telecom exchange at Paddington. We are yet to receive formal communication from British Telecom that the exchange is fully functional, however, apart from a minor slowdown at 10am yesterday (7 April) we have not experienced any issues with processing transactions across the British Telecom network over the last 6 days.

Our technical teams have been closely monitoring all transactions since this time, which we will continue to do, and keep you updated should we see any changes in performance. We’ll also contact you again directly when we have formal communication from British Telecom, confirming that the Paddington exchange is fully functional once again.
 

Even though the affects of the network failure were felt by many UK businesses, I would like to once again apologise for the impact that this may have had on you and your business.
 
I would also like to reassure you that as part of our system upgrade initiative, we have been working with British Telecom and other suppliers to ensure that future transactions processed via the Sage Pay payment gateway are not affected by network failures.
 
As ever my team are available 24/7 on 0845 111 44 55 and the latest system information can be found on our system monitor page:

http://www.sagepay.com/system_monitor.asp

Regards

Colin Mould
Head of Customer Services

__________________________________________________________________________

Problems now Fixed 01/04/2010

___________________________________________________________________________

Message From SAGEPAY 31/03/2010

Hello,

We'd like to update you on an external issue which is effecting nationwide telecomms/datacomms.

British Telecom has confirmed a fire at their Exchange in the Paddington area of London.

This has impacted a huge number of UK businesses, including Sage Pay and the major banks that route transactions through the Exchange.

Sage Pay has taken action on your behalf by quickly moving transaction processing to our backup data centre.

However, the issue has affected connectivity to some banks who rely on the exchange and we are currently unable to process via those banks at this time.

Please note, as banks and payment providers look for alternative transaction routing solutions away from the Paddington Exchange, this could create some general capacity issues, resulting in transaction 'time-outs'.

We'll be regularly updating our system monitor page, however if you would prefer to speak to one of our advisors, we remain open 24/7 throughout the Easter period.

Kind regards,

Colin Mould Head of Customer Services

Please use the PayPal Express till the bank problem above is fixed

Feel free to contact Me

Please leave a quick message above or more detailed message below

Lewis Afford about this matter 02476325013 or 07590056709

VIew Link To Sagepay